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Advice and Support

Advice and Support 

Advice and support at Christian Safeguarding Services is currently a free service. We are always very happy to offer advice and support to your church or faith-based organisation.  Please do feel free to call and talk through any issue that you may need advice and support with.

However, should you have a more complex issue to discuss that may require work beyond verbal advice, you will be advised of the process for commissioning this.  We will also advise you of the likely costs and you will be under no obligation to proceed. 

IMPORTANT: Concerns about a child/young person or vulnerable adult at risk 

However, if you have concerns about a specific child /vulnerable adult who is at risk of significant harm or who has suffered serious harm, you must report it through to either the Police or your Local Authority. It is they who have the statutory duty to investigate the issue if statutory thresholds are met. You should’t be calling us as we are not an emergency service, still, we can support you through the process. 

Allegations

If you are ever the challenging and difficult position where you receive an allegation against a member of staff or a volunteer, these allegations should always be referred through to the Allegations Manager / Designated Officer / Local Authority Designated Officer (LADO) as per your Local Safeguarding Board procedures. You can always find your local authority’s name and webpages by your search engine. See allegations management

Whilst we are always happy to discuss matters of concern, however, this should not delay in the appropriate reporting.  More importantly, confidential information about identified individuals should not be shared with us. Again, we are not an emergency service but we will be able to help you through the process.

How to contact us.

For other advice and support please do call us on 07960 751778The line is available  between the hours of 07:00 and 22:00. 

Outside of these hours, if your issue is an emergency then you must call your local children’s social care services or the Police. 

Alternatively you can always leave us a message and a telephone number for us to contact you and we will return your call as soon as is possible.

You can also email us info@thecss.co.uk